Wednesday, December 5, 2012

Blogging for Small Business


From Guest Bloggers at Red Toad Media

We build a lot of websites for small business. We almost always recommend and include a blog in our designs, then we train on how to blog...but to be honest, I'd say only a rare few clients actually use their blog the way they need to. Blogging has become the small business equivalent of a diet. You know you should? It would make your life better. But there's always a reason to not do it.. 

So what can you do to overcome the blog-procrastination-wave and turn your blog into the content-rich, traffic-generating powerhouse that it needs to be in this day and age? 

1. Confront why you're not blogging. 
Don't use "I don't have time" as an excuse. This will almost always be your first go-to reason for not blogging. Dig deeper. There is more to it than that. Likely you have some fears associated with blogging. They might be simple: 

"I don't know what to say." 

...Or they might be complex:

"The software is intimidating to me."

When you get behind the specific reasons for the problem, then you can start to overcome the problem. As long as it remains under the "I -don't -have -time" umbrella, you won't ever get to it, because you're not dealing with the real issues. The real issues are the reasons underneath your avoidance. 

One of the biggest underlying motivations for putting off writing is that you're not really sold on the idea that publishing a blog is important. Again, to use the diet analogy, when you just begin to blog you haven't seen any results. When you first start to diet, most likely you don't see results after two or three days, or even a week. It takes time and consistent effort to begin to see changes and the real effect of your work. it's hard to do something and stick to it when you don't see fast pay-off. Blogging is a lot like that. For a blog to show you results in terms of search engine optimization, traffic, fame within your field, more sales, whatever you are trying to achieve, you have to be consistent and stick with it. 

And then you will see results. I can say that because we literally make our living off of our blog and social media. In 11 years off business, I have spent $60 in advertising, including pay-per-click. We're frequently linked to and have a very sound search engine rank, coming in on the top three for our targeted keywords on a Google search. So when I tell you that blogging can make an impact on your sales, I am speaking from experience. 

"But I'm not in a technical field," you might answer. 

Doesn't matter. The way search engines rank you will directly correlate to the quality (or lack thereof) of your blog, even in a non-technical field. It also will affect the amount you pay for PPC advertising, significantly lowering your costs. Lawyers, bakers, florists... we tell them all that they need to blog. If they listen, they do very well. 

2. Buy a kitchen timer, the kind that ticks. 
The ticking is essential. No, an app will not work. It needs to be a timer that is devoted to the purpose of blogging and it needs to be an actual physical object for psychological reasons. It's much harder to ignore it if it is sitting on your desk, rebuking you. There is power in having such an object. Trust me, go get one. 

3. Decide who your audience is. 
We all have different types of customers, vendors, and peers. You must decide who your blog is aimed at. Are you writing to customers? Great. Make a profile of the different types of customers you are writing to. The profile doesn't need to be elaborate. Think of your three best clients. Can you see them in your mind? Describe who they are and what they are like and put one description on one page and print it. That is a profile or persona. Share the reader profile or persona with anyone who writes for your blog so you have a consistent message and tone. And then make sure your blog is addressing those people, their needs, their interests, their questions and concerns. Your posts will reach others just like them out in cyberspace and you will start to see them coming to you for answers ...and buying from you. 

If you're pressed for time and have a small staff of a few people, sometimes just a post-it note on the edge of your screen with the names of the "persona" customers can serve as a profile. The names will vividly bringing to mind who you are speaking to. You can see the names and think about what they need, and then compose your post accordingly. It makes the process much more like writing an email and can completely lessen the anxiety that so often goes with blogging. 

4. Set up your idea bank 
An idea bank is just a text file. It can be a small notebook you carry in your pocket, a text file posted on an intranet or an Evernote file you access on your hone or tablet. It can be a Word Doc on your PC desktop or a legal pad in your desk drawer. It doesn't matter the form it takes, the important thing is that it is also devoted to your blog. If you work with a team, you want to make it accessible to the team. We have a large whiteboard centrally located that serves the purpose. 

What goes in the bank? 

Ideas do. If customers ask questions that others are likely to have then you add the topic to the bank. A great source of ideas is a sales team's email inbox. Look through it for questions asked and add them to the bank. Do you have a brick and mortar store? Think about questions or problems that need clarifying with the customers who come into your shop, and then add them to the bank. 

Once a month, look at the bank and schedule your posts. Most blogging software has the ability to preload posts and then publish them on a timer. Plan to write more during slow periods of your season and preload the posts, then set them to publish when you are more busy. This way you manage the schedule on your own terms. 

5. Use the timer. 

The timer that you purchased just for blogging will do you no good if you do not use it. How do you use it? You set it for 15 minutes. You have 15 minutes. Everyone has 15 minutes. For that 15 minutes, you write. Or you add to the idea bank. Or you sort the idea bank and plan your content schedule. But the point is that you do something with the blog, related to the blog for 15 minutes every day. 

Every day?????

Yes. Every day. You're forming habits. If you don't take it seriously and work with it every day, you won't do it. Be honest with yourself. However, you do have 15 minutes. The timer will remind you and the ticking will keep you focused. (You can focus on anything for 15 minutes. )

Blogging for small business is profitable, enjoyable and necessary in our digital age. At the same time, it can seem like an overwhelming chore and yet another in a long list of things to do, making it easy to ignore. But like diet and exercise, if ignored for too long, it will negatively affect the health of your online business. The good news is that with smart routines, honesty and a small kitchen timer, you can keep in shape and reap the many rewards of blogging.