Wednesday, April 25, 2012

Marketing or Selling What is More Important?

AddressTwo University Podcast 
Tune in 4pm (E.S.T) Tuesday May 1st

Click here to listen U.AddressTwo.com

The question to be asked is “Not do they your employees or even yourself know it, but rather do they or you want to do it?” The answer to this question may make you a little uncomfortable and this is usually where Leanne Hoagland-Smith, Chief Results Officer for ADVANCED SYSTEMS, 15 year young executive coaching and organizational development firm begins.

Change is not easy and this is why Leanne believes for sustainable results to happen the solution must begin with securing clarity around the beliefs that drive the actions generating the results. She supports crazy busy professionals and executives who want sustainable results because they are tired of the continued and very costly “re dos.”

With over 30 years in corporate and 15 years as an entrepreneur, Leanne brings a common sense approach to reaching that next level of success by beginning with clarity and then developing alignment between strategy, structure, process, rewards and people to ensure sustainable results.  She believes change begins from within people as their beliefs drive the actions (behaviors) generating the results.

Also, she is a nationally published author, author of over 3,000 articles ranging from leadership to process improvement and a local business columnist with the Sun Times/Post Tribune.  She is also a certified facilitator, a certified sustainability consultant and certified consultant to deliver DISC, Values, Attribute Index and Emotional Intelligence assessments.

As one of the editors for Rising Stars, a youth leadership development curriculum (born from a proven adult leadership development process)and one of the first national certified facilitators for this dynamic process, enables Leanne to speak at national conferences focusing on how to create and develop a results driven self leadership process for young people as well as improving the performance of the staff.

In the summer of 2012, Leanne will add international speaker to her credentials as one of the keynote presenters at the Tech Niche Conference in Guwahati, India. Her keynote, Signs, will provide insight to over 1,500 attendees as how to bridge the gap between technology and management by being a forward thinking leader.

Leanne does believe you can teach an old dog new tricks as evidenced by her embracing technology as well as social media including LinkedIn, Facebook, Twitter and Google Plus. 

As a life long resident of Northwest Indiana even though she was born in Chicago, IL, Leanne is proud graduate of Hammond High School and earned both her undergraduate and graduate degrees from Purdue University. She lives in Valparaiso with her husband, Ken Smith, a Morton High School graduate. Leanne is a member of the Lakeshore Chamber, several professional organizations and is the current Council President for her church, Augsburg Evangelical Lutheran Church of Porter, IN.

Monday, April 23, 2012

Sales Elite Start At The Top – Selling The D-Suite.

In GFS™ training we spend important time in session covering “Relationship Management”
which itself divides into a few sub-sessions, one of which is DISC Analysis.  As GFSers know,
DISC profiling provides a basis for judging the pacing, tone and some guidance on the content of
business conversations based on the natural communication style of you counterpart. The intent
of the training is to utilize the DISC methodology to help sales professionals adapt their own
style to that of the person they are speaking with.  Particularly in first meetings, effective
communications and therefore our ability to establish credibility is based as much on the way we
speak to someone as what we say to them.  This is nowhere more critical that when you are
talking with the top management, in the C-Suite; or what we call “the D Suite”.

D-Suite because top management tends to be populated with “D”  or dominant type DISC
personalities. When it comes to business discussions Ds live by the crito: “Be brief, be bright, be
gone.” So how do we adapt our natural personalities, our natural communication style to  assure
successful initial conversations in the D-Suite.

Most of us approach senior level D’s the way the cowardly Lion approached “Oz the Great and
Powerful”  in the “Wizard of Oz”, trembling and on his knees. In fact this is the precise opposite
of what a D is looking for in communications. In a nutshell D’s are looking for the ‘unvarnished
truth with all the bark on it’. They want reality not romance; funds not friends. You have a D’s
undivided attention when you speak in irrefutable truths and scrap the indefensible assertions.
The key to the D manager communications is one word:  REAL. Revenue, Earnings, Assets &
Love.  Everything you address with a D better speak to improving sales, bottom line, asset value
or address the core passion about why they are doing what they are doing. The Ds personal
emotional motivation for why she wants her business to go higher and further; her vision of
tomorrow.

But for many of us (about 75% of all people and about 50% of sales people) this is much easier
said then done. In a ‘lights, camera, action moment when its sink or swim; do or die and we seem
to lose our ability to think on our feet and respond intelligently to the most mundane question.
“Sooo, what do you want - Scarecrow?” Our knees get weak and we collapse to the floor; a
reflex response to the Ds natural instinct to attack as a way of establishing relevance, ‘I guess if
they run it couldn’t have been very important!’ (By the way, the very reason the RMS Titanic hit
an iceberg!)

Key to overcoming this requires us to create five counter-reflexive behavior patterns for dealing
with the D-Suite:

1)    Talk REAL. And in the context of their personal investment in REAL outcomes.  If it’s
    phony you’re finished, but Ds can’t resist the attention and interest in their priorities as
    long as it is genuine. After all what other priorities are there anyway?


2)    Assert Nothing. Make absolutely zero assertions that you aren’t prepared to defend to the
    death. And when you finally make one couch it amongst other statements that are
    irrefutably true. “Sales Evolution is not a fit for every company.” “We are not the
    cheapest provider, so if that’s what you are looking for then we probably can’t help you.” 


3)    Kill Small Talk (unless they insist). Even if she drifts into small talk she will love you for
    being the one to pull the conversation back to business.


4)    “Disentrall yourself.” Abe Lincoln’s advice and just as valid today. Be like a doctor when
    it comes to dealing with D’s; you are there to create certainty about the D getting the
    outcome she is seeking – that’s it. In the end it’s yes or no; you just want the decision.


5)    Resist & Go Negative: D’s thrive under pressure; without it they are like a fish out of
    water. Load your talk with RTQs (reality testing questions) that strike at the heart of
    “Why are we here and why are we having this conversation.”

And the good news is that in senior management even if they aren’t a D they have adapted D
attributes that will be coherent with this approach. Once you learn to “Deal the D” you are on
your way to becoming one of the GFS Sales Elitesm; those who deliver number crushing results
every time by dedicating their time to those with the authority to say “yes”.

Scott Messer scott@salesevolution.com
Phone: 610-353-8686

A guest blog post from www.salesevolution.com


Thursday, April 19, 2012

A Great 5 Step Sales Process with AFP Marketing Group

AddressTwo University Podcast 
Tune in 4pm (E.S.T) Tuesday April 24th

Click here to listen: U.AddressTwo.com

Pat Altvater partners with entrepreneurs to implement a sales and marketing process and plan that brings them into alignment with who they want to BE and increases their bottom line.

She is the author of Choose Success - Ignite the Power Within and creator of a trilogy of guided imagery CDs, Transformations Trilogy for Body, Mind and Spirit.

Teaching individuals to showcase their expertise and embrace success in a FUN, joyful manner is her mission which she accomplishes with group presentations, accountability circles, and coaching as well as through her Internet TV channels.  Her website Indy BizTV Shows, which will launch on May 14th,provides shows from an elite network of Indianapolis experts that educate, inspire and motivate business owners to either grow their business or improve their quality of life.

Pat holds a master’s degree from Virginia Tech and a bachelors from Michigan State University.  She is a member of the National Speakers Association, the Maumee Chamber, eWomen Network, Powerful You! Women’s Network and Rainmakers.

Pat believes that having a success mindset and helping others achieve their goals is the key to her own success


Tuesday, April 17, 2012

Special Extra Podcast this week with 1 of the top 30 Sales Trainers of 2010

AddressTwo University *Special* Podcast 
with Hal Becker of The Becker Group Inc.
Tune in 4pm (E.S.T) Tuesday April 17th

Click here to listen U.AddressTwo.com

Hal Becker is a nationally known expert on Sales, Customer Service, and Negotiating. He conducts seminars or consults to more than 140 organizations a year. His client list includes IBM, Disney, New York Life, Continental Airlines, Verizon, Terminix, AT&T, Pearle Vision, Cintas, and hundreds of other companies and associations.

Hal, at age 22, was Xerox's #1 salesperson among a national sales force of 11,000, and then founded and became CEO of Direct Opinions, one of America's first customer service telephone survey marketing firms that administers more than two million calls per year. He now spends his time consulting and presenting lectures around the world.

Hal is the author of "Can I have 5 Minutes Of Your Time?" which is now in it's 18th printing and is used by many corporations as their "Sales Bible". He has also authored two other best sellers "Lip Service," one of the nations foremost books on customer service, and "Get What You Want," a fun, upbeat and fresh approach to negotiating.

He has been featured in publications including The Wall Street Journal, Inc Magazine, Nations Business and hundreds of newspapers and Radio/TV stations around the world, and is currently syndicated in over 45 newspapers and magazines.

In 2010 Salesgurus.net voted Hal as one of the "World's top 30 Professional Sales Trainers".
After battling terminal cancer, Hal founded the Cancer Hotline, a non profit organization that provides support and assists cancer patients and their families. He donates proceeds of his books to this cause.

Want some quick, fun and effective ways to make more sales? Click here to access articles by Hal.

 

Monday, April 16, 2012

Guess Free Economics: “If Not Sales, Who?”


I admire salespeople! I admire them in part because I believe that salespeople hold the power to restore American economic growth! Yep, that’s what I said. America’s team of professional salespeople bear the responsibility at a grass-roots level for lifting our country above the flat GDP of recent years, and for restoring the confidence and commitment to moving the nation forward.  At the same time, as professionals we need to reject the assignment of blame, reject the attitude of the politicians and pundits who seem focused on seeking scapegoats for our economic realities, rather than seeking solutions for them. Maybe there was mismanagement at a few bad firms, and maybe the consequences of those bad decisions did temporarily overwhelm the really great management of many, many small and mid-sized companies. But it just doesn’t matter anymore; it is time to press on.

So, if you are reading this on the Sales Evolution blog, when I say sales professional I’m pointing at you! America’s business developers hold the power to restore GDP, full employment, and begin mending the budget and trade deficits. Our capabilities in concert go far beyond the meager powers of the President or Congress or Wall Street.  And judging by the robust market for sales training and self-help materials, our nation of sales and business developers are well prepared and eager for the task.  After all, salespeople are trained in getting things done, managing time, creating solutions, driving decisions and controlling priorities. And most importantly, about delivering results – that’s “job one” for salespeople and what clearly distinguishes them from everyone else in the organization; even beyond the C-suite!

But how do we do it? Well, it’s not going to be easy, but it all starts with us having the kind of realty testing conversations that strike at the heart of the fears and uncertainties that are causing our prospects and clients to choose inaction over moving forward with new business initiatives, including buying our stuff. This conversation is not about trying to sell them on your stuff, and you are not trying to persuade them that they need to change the way they are thinking. It is about having open unbiased talk with them so that you can learn about the deep uncertainties they are having about dealing with the issues and aspirations that are critical to the growth and well-being of their businesses; as related to our products and services. 

This talk might bleed into areas that are not directly related to your business, that’s okay.  The important thing is that you create as many of these conversational opportunities, with as many prospects and clients as possible.  Just remember: STOP SELLING and start having MEANINGFUL CONVERSATIONS concerning THEIR UNCERTAINTIES. Keep it focused, but that’s all you do; nothing else.  Then stand back and watch the magic. Especially in challenging times they will respect that a salesperson is willing to carve out a “sales-free-zone” for them to talk about all of the business fears they’ve been carrying around in their heads. And they will be grateful that you created the opportunity to allow the conversation to be about them. Every trained sales professional has the capability to empower these important “Certainty Creating Conversations” with their prospects and customers and if they do we are going to dramatically change the American business landscape for the better.

So, there’s little doubt in my mind that the “United States Sales Force” has the intelligence, the skills, the energy and the tenacity to tackle the duties of selling America back to vitality at the street by street level. And I’ll even go one better -  mobilizing America’s sales talent has the potential to lift us beyond our previous levels of economic achievement; enabling  us to tackle even larger challenges that we as a nation are eager to confront but sadly have been lacking the leadership to meet, beat and defeat. 

So now it’s up to us. Either we adopt a larger role in our success, our customer’s success, our community’s success - and in our nation; or we fall back and accept the role of victim that is frankly getting to be too tedious for many American’s to tolerate.  Either we envision ourselves as the engines of change, of improvement, of the future or we don’t. But each of us had better make up our minds because in this battle our country is counting on its sales force to take the offensive. And if it is not we salespeople who take on economic mediocrity who will do it? If not now, when will it happen?

What Gets in the Way of Achieving Goals

AddressTwo University Weekly Podcast 
with Chet Cromer of C2IT Consulting
Tune in 4pm (E.S.T) Tuesday April 17th


I am the father of two great children, the husband of a wonderful woman, and a growing man of God. I find the stage of life I’m in right now to be not much different than a man juggling a bowling ball, a flaming torch, and a fruitcake all at the same time. While it certainly is more complicated than I’d like at times, it’s really all about doing the right thing at the right time and being ready for what comes next.

My business, C2IT Consulting, has been helping small businesses across the country leverage technology as a tool to provide efficiency, automation, and accuracy for eight years, all in the name of creating true value for those we serve. We build unique, data-driven software, websites, and complete technology solutions aimed at helping small businesses DO business in the BIG business world they exist in.

Outside of my life as an IT consultant, I love to spend time with my family, working on our small farm, and sharing life with teenagers from my church and community. I believe much of my life’s mission is focused around equipping and encouraging others to be all that they were created to be.

Thursday, April 12, 2012

Finally! A CRM Tool that Tells Me What to Do!


As Business Development Manager for Web Media Expert, I am faced everyday with goals and projects. Accounting for these can be tough, but completely manageable with the right tools. 

One of the simplest tools that I use for my day-to-day is my Google Calendar. My calendar updates me every day on the items that need to be taken care of. As soon as I schedule an appointment or call, I put it on my Google Calendar, this update will take up my entire computer screen when the time has come, how great is that?

Tungle.me is also a great and free tool that I use to schedule out my meetings with clients. I simply created an account and synced it with my Google Calendar. From there I can send out my custom URL. This saves so much time from the “back and forth” of emails trying to find a good time for both parties. Address Two

Whiteboards, post-its and reminders are great, but for tracking my numbers with so many different calendars I am hooked on Address Two. Now that our whole team is using this service, we can all be held accountable for our monthly goals and even back track through emails! I upload everything to my A2 account, proposals, contracts, even notes!
I get an email from “Addy” every day with my tasks to be completed. Being a creative, and totally right brained person, I NEED those reminders and “someone” to tell me every day who I need to call or email, or even to check in on administrative day to day tasks with my team and clients. This has saved me more times then I can count!

I can easily open my AddressTwo account and see exactly what I am bringing in, and how much. Addy automatically updates for me, and since math is not my strong point, I love it! SO much easier then updating Google Docs every time! However, I have my account synced with my Google Docs, and my Google Calendar so in one dashboard I can see what my day looks like and all the documents that I will be using.

With the “Verification” process, I can make sure that all of my client’s information is current and up to date with one click. Connecting with them on social networks is also SO much easier with the Social Connect Buttons under each account. I love to friend, connect and follow all of my clients and prospective customers. Social networking does bring me closer.

I support and promote AddressTwo whole heartedly. (Not just because I am a writer for the University.) But because it was a platform that was introduced to our team not too long ago, and I can honestly say – I’d be lost without it. 


        

Wednesday, April 11, 2012

Bringing out the Best in Both Genders - AddressTwo Promo Code

Bringing out the Best in Both Genders
Use Gender Networking Secrets to Create Bigger Profits

Use the AddressTwo Promo Code for this Event: AddressTwo


Business Networking and Sex Workshop
Held at the Indianapolis Marriott East

Would you like to close more Sales?
Get more Referrals?
Have more Raving Fans?


This workshop will give you the tools you need
to close more sales with BOTH genders.

Consider this:
  • As Men take on more of the household duties, their spending is increasing in consumer goods.
  • Women buy more than half of the new cars in the U.S., AND influence up to 80% of all car purchases.
  • Two-thirds of Men have shopped online in the last 30 days.
  • Nearly 92% of Women pass along information about deals or finds to others.

Can you afford not to network with BOTH sexes?

Event Details
7:00 a.m. - 8:00 a.m.
Registration*, Open Networking and Continental Breakfast


8:00 a.m. - 11:00 a.m.
Informative, Educational & Entertaining Presentation by New York Times Best-Selling Author Dr. Ivan Misner and Amazon Best-Selling Authors Hazel Walker & Frank De Raffele, Jr. Come hear what "She Says" and "He Says" when confronted with the cold, hard facts gleaned from surveying 12,000 business professionals.


11:00 a.m. - 12:00 p.m.
Author Book Signing**


Use the AddressTwo Promo Code for this Event: AddressTwo

*Includes a copy of Amazon #1 Business Best-Seller "Business Networking & Sex" ($21.95 list price).
 **A rare opportunity to have all three authors autograph your copy of the book.







What Makes a Great Salesperson?

A Great Blog from our Friend Jamar Cobb-Dennard www.jamarspeaks.com

I met with Troy Burk of Right On Interactive today, and he asked me a great question – what makes a great salesperson?

I like meeting with Troy.  He asks hard questions, is a good thinker, and comes from the perspective of literally building Exact Target’s sales team from the ground up.
I thought long and hard (for about 22-seconds…), and came up with the following answers: Click here for more.

jamarspeaks

leadership. sales. business development. training. marketing. online marketing. politics. random riffs and rants.

Sunday, April 8, 2012

AddressTwo's Director of Business Development on Radio Indy Smallbiz

“Indy Smallbiz is the new monthly newsmagazine that will focus on the needs and interests of the small business community. The aim of Indy Smallbiz is to help your business grow and increase your profit. As you read our newsmagazine, we want you to learn something new to help your business or to appropriate a business strategy from one of our stories into your own business. Foremost, we want our publication to evoke action on your part.” – John Gifford


Tuesday April 10th 4:30-5:00pm E.S.T.
Click here to listen:  IndySmallBiz

Host Serina Kelly owner/customer relationship strategist of Relevate

Serina’s guest this week will be Troy Hanna from AddressTwo. Troy is Director of Business Development of AddressTwo, a CRM software company that allows you to organize your contacts, manage leads, follow-up with clients, and schedule tasks. We will be discussing how having a CRM is an important first step in relationship marketing.

Friday, April 6, 2012

Podcast: Sales Strategies That Work with Author Paul D'Souza

AddressTwo University Weekly Podcast 
with Author of "The Market Has Changed Have You?  Sales Strategies That Work"
Tune in 4pm (E.S.T) Tuesday April 10th

Click Here to Listen U.AddressTwo.com



Paul D’Souza is an Author, Speaker, Entrepreneur, Business Consultant, and Sales expert that helps individuals and companies move to higher revenue and increased profitability.  He maintains a blog called Power to Prosperity and has written a book titled “The Market Has Changed – Have you?  Sales strategies that work.” His unique approaches helps people link their personal narratives of life and living WITH their business strategies; helping people tap into the power of Authenticity and their Creative Genius.

His book the Market Has Changed, Have You did very well in the industry having got picked as one of the Top 10 Must Read books in 2010 by the Selling Power magazine.  Hoover’s and several other organizations have used this book as giveaways to prospects and key clients helping them appreciate value in doing business with them.

Chet Holmes and Tony Robbins liked Paul’s book so much that they asked him to work with them at Business Breakthroughs International, as one of their Sr. VPs of Business Consulting.  Invite Paul to your office and spend a day discussing how you can access multiple business levers to take your business to the next level.

Paul currently offers several programs and services for business owners and people who are interested in starting their own business.  Get on his www.callwithpaul.com every other Tuesday or download his iPhone App which is Follow Paul on the iTunes App Store.

Wednesday, April 4, 2012

Detach from the Outcome


 A blog post from Tenured Professor Pat Altvater with AFP Marketing Group of Ohio

When you step into the role of salesperson for your product or service it’s important to be detached from the outcome.  That comes from feeling confident that what you have to offer provides a valuable service for your clients coupled with knowing, based upon research you’ve conducted, that there are plenty of people that could potentially buy your product/service.  You don’t need a “yes” from any one person in particular because ultimately you realize there will be enough sales ultimately.  When you are in that state of mind, you are detached from the outcome.

Does that come easy for you? If not, you may have some conditioned behaviors that are keeping you from being detached from the outcome and easily making sales. In my book, Choose Success: Ignite the Power Within, I discuss three mindsets that I believe hold people back from achieving the outcomes they desire.  One in particular, the perfectionist mindset, comes from conditioned behaviors that impact a person’s ability to detach from the outcome and easily make sales.

People who have a perfectionist mindset believe that what they are doing is right, fail to take into consideration others feelings and opinions, and usually come from a place of fear and insecurity, although they would never admit that, right?!

A perfectionist works very hard at seeming perfect, not making mistakes, and not failing, which usually means attempting to control their environment and the other people in it.  They feel the need to prove themselves and compete with others, which keeps them feeling separate, disconnected, and struggling.
When a perfectionist steps into the role of salesperson for their product or service, they have a hard time focusing on sharing not selling, on being detached from the outcome instead of “winning” and on listening instead of talking.  So they exude an air of desperation instead of confidence.

If you have perfectionist mindset tendencies, here are some ways to practice being detached from the outcome:
  • Stay Mindful; whenever you are about to say something or act in a certain way, that may be coming from a perfectionist mindset, remind yourself that people are not $$$ but are potential relationships to be fostered
  • Allow others to be heard; let those that disagree with your perspective have their own opinion, knowing that just because their point of view differs from yours, does not mean they are rejecting you.  Don’t make the other person wrong, so you can be right!
  • Listen; people who are trying to control a sales situation tend to talk, talk, talk and forget to listen!  There’s an old saying “he who talks most, loses.”
Use these ideas to keep from falling into old patterns of behaviors that don’t serve you when you are in the role of selling your product or service.  You’ll discover you will not only increase your sales but have better long-term relationships as well.

Tuesday, April 3, 2012

Sales Debrief

Let's face it, as small business owners you have to be a 'sales person' whether you want to be or not. While you would rather be focusing on the bigger picture, if you want to be successful you need to engage in sales conversations on a regular basis. So, how did your last sales call go? Did you make the sale? Why, or why not?

Taking the time to debrief after a call can help you do a much better job the next time. So, what types of questions should you be asking?

  • How did the prospect react to the information provided - People process information in several different ways; some need to ask a lot of questions, others just want the top line summary. Some prospects need visual examples, others need a hands on experience to fully grasp your offering/product. So, did you adjust the call to their style, or did you simply run through the same presentation as you always do?
  • What was the mutually agreed "yes" - Was everyone clear on the purpose of the call? Too often people pick up the phone or drop by to chat, and at the end of the day they say goodbye with no clear next step. While it is helpful to keep your name in front of people, going into a call with a plan will help you move toward a desired outcome. Making sure the other person knows the outcome options on the front end helps as well. If you are hoping to get an invitation for an office visit, did your prospect know that at the beginning of the conversation?
  • Did you provide a USP? - Be different. All businesses must have a Unique Selling Point. If you do not stand out from the crowd, why should a prospect choose you? Make sure to send a clear message as to what you offer that others do not. Focus more on what makes you unique, as opposed to simply what you do.
  • What pain indicator made you relevant - Did you take the time to find out what they really needed? Or do you have a one size fits all solution you are trying to shove at every prospect, regardless of what they need? If you are unable to empathize or relate to your prospect, they will not see the relevance of you or your company.
  • What is their budget? - This is a tough one. Most people don't like to talk about money, but it is important to get this on the table early in the sales process. Do they have the funds? Is this something they are willing to invest in? You don't have to nail them down to an exact amount in the first conversation, but you should have an idea if you are playing in the same ball park.
  • What happens next? - After you hang up the phone, is there a clear next step? If not, review the list of other questions. Do a better job of getting these answers and the next steps will be obvious.
About the Author:
As Creative Director or Roundpeg, Lorraine Ball is typically at the center of the managed chaos that keeps this agency on it's toes. With more than thirty years as a marketing professional (lie, tell her she doesn’t look that old) Lorraine is a native New Yorker, and a Hoosier by choice, committed to fostering growth and entrepreneurship in her adopted city.

When not at Roundpeg, Lorraine can be found sharing what she knows in seminars and presentations around the country. She has a BA from Queens College, City University of NY, and an MBA from the University of Texas at Dallas.

Monday, April 2, 2012

Successful Sales: Goal Setting and Accountability


In sales, goal setting and accountability are the greatest keys to determining success, both for an individual and for the business as a whole. Approaching the goal setting process correctly and following up with the right frame of mind will ensure that those goals are realized.

Establishing Direction

Nobody gets anywhere without a destination. When creating your goals, you need to look at the big picture—what are you ultimately trying to achieve? But you also have to be specific; saying to yourself “My goal is to have more sales this year” isn’t going to cut it. Focus in on what you’re trying to achieve with precise figures and a deadline like “My goal is to have $35,000 in new sales over the next two months.”

Get Detailed

Take the time to analyze your situation—look at the driving numbers behind your current workflow and understand how you can improve them. For instance, if 10% of your calls yield a sale, and your average sale is $100, you can count on $100 for every 10 calls you make.

Break your goals down to make them more manageable. If you want to achieve $10,000 in a month, plan to work toward that goal in small chunks—that’s only $325 in sales per day! 

Reinforce Your Success

Take time throughout your goal setting period to stop and assess how you’ve progressed. Reanalyze your figures, and adjust your process—maybe you need a better lead generation system, or a different timing structure. Reward yourself for your successes, even if they’re small, and recognize your failures as opportunities to further improve.

Record your progress in writing—seeing your results will help keep you motivated. Publicize your goals in order to hold yourself more accountable. If several people know what you’re trying to achieve, you’ll likely work harder to make sure you achieve it.

Sunday, April 1, 2012

What Small Businesses Need to Know About Accountability


A guest blog post from Scott Gingsberg www.hellomynameisscott.com

You can’t beat self-employment.


Working from home.
Working in your pajamas.
Working your own schedule.
Working the way you want to.


No commute.
No office politics.
No pointless meetings.
No bosses breathing down your neck.

 Sounds like a dream job, right?

Well, it is. Most of the time. 

 
EXCEPT FOR ONE PROBLEM: You’re the only person who can hold yourself accountable.

And if you don’t hold your own feet to the fire – eventually they’re going to freeze.

And frozen feet don’t make money.

This is about discipline.
This is about self-motivation.
This is about commitment to consistent action.

Whether you work at home, work by yourself or work in an independent role, consider these ideas to make sure you motivate yourself to execute what matters:

1. Shake hands with yourself. Somewhere down the line, you’ve had manager, boss or supervisor – that you wanted to strangle with an orange extension cord. And my guess is: You weren’t especially motivated by their words, right?

Lesson learned: People rarely remain accountable to people they hate.

If you plan to be the person holding your own feet to the fire, the first key is simple: You better like yourself. Otherwise it’s going to be extremely hard to listen. And if you think that sounds corny, you’re right – it is. But corny doesn’t mean ineffective.

The second key is to establish expectational clarity with yourself. After all, the enemy of accountability is ambiguity. And a flawed assumption about yourself can set the whole process in misdirected motion.

The final key is to isolate your why. To assess your own motives. Because when you know why something is important to you, you never fail to impose the accountability required to execute it. What kind of relationship do you want to have with yourself?

1.      Ask yourself focus questions. If what you’re doing – right now – is not consistent at 6AM, dressed and ready to go to work. But I didn’t go to an office; I went to a coffee shop. Just to have somewhere to go. Just to get into the right mindset. And I’d spend the next two hours reading, relaxing, journaling and prepping my day. The cool part was, I’d see the same people each morning. And if I got lazy and slept in, they’d always ask, “Scott, what happened yesterday? We missed you!” Over a period of two years, this daily commitment sharpened my discipline and laid a foundation of self-accountability that became essential in my career. I don’t go to the coffee shop anymore, but I still start work at five. It’s hardwired into me. What ritual will you build into your daily schedule to convince yourself that you actually have a real job?

2.      Design your ideal day. If you don’t impose (some) structure into your otherwise chaotic schedule, the entrepreneurial undertow will carry you out to the sharks. And when I say sharks, I’m referring to the chorus of meaningless distraction, seductive attention magnets and other ruthless villains of your time. Your challenge is to introduce enough structure to fight that undertow. After all: Routine is healthy. Routine prevents insanity. Routine curtails procrastination. What’s more, ritualizing your days prevents you from saying, “Why the hell am I doing this?” Without such structure, you wind up (artfully) creating constant distraction that prevents you from seeing the pointlessness of your activity. On the other hand, I’m not a proponent of over scheduling. I’ve been guilty of this in the past. Ruthlessly regimenting every minute of your day might keep you accountable to yourself, but it also might cause an ulcer. Your challenge is learning balance structure with spontaneity. What’s a typical day like for you?

3.      Establish metrics that matter. While facilitating a recent leadership retreat, one of my participants said – and I quote – “The other day I cut the grass just to feel like I did something.” Good lord. But, I guess good for him for executing that task. Too bad that task didn’t matter. That’s the rub with self-accountability: If you’re going to kick your own ass, you better wear a relevant shoe. Otherwise you wind up executing – exquisitely – something inconsequential. Consider this: First, establish weekly criticals. These are the five key tasks that absolutely need to be executed by the end of the week for that week to be considered a success. Otherwise you’ve just wasted seven days of your life. Second, develop daily essentials. These are the three highly valuable activities that absolutely need to be accomplished for that day to be considered a success. Ultimately, the effectiveness of this practice comes from the small-scale, non-threatening nature of the metrics. What’s more, if you focus on small wins, the larger victories will happen by themselves. I’ve been logging these two metrics daily for eight years. It works. Are you winning a game that (actually) matters?

4.      Create a nonstick surface. When you used to bake cookies with your mother, what was the first step in the process? Right: Dust the counter with flour. Why? So the dough didn’t stick. Same thing goes with self-accountability. If you want to avoid getting stuck in trap of self-employed sluggishness, you need to take measures to create a nonstick surface. My suggestion is to take short breaks every ninety minutes. This helps your body and mind refuel. Especially if, during your break, you go perpendicular to the task at hand. For example, to break from writing, I pick up my guitar. Why? Because after eighteen years of playing music, I don’t have to think anymore. I just start jamming. And when your occupation is to think for a living, nothing could be healthier for keeping your schedule on task than to give your break a break. Are you punctuating your day to unstick yourself?

5.      Don’t beat yourself up when you fall short. Just because you’re self-employed doesn’t mean you’re not human. (Except for a few of my robot friends, but they’re probably not reading anyway. Lazy punks.) Anyway, in your quest to stay accountable to yourself, recognize that you will miss the mark from time to time. Learn to be okay with that. As my yoga instructor constantly reminds us, “Try not to pass judgment on yourself. When you interrupt stillness or fall out of posture, just notice it.” Try this: Next time resistance gets the best of you – let’s say you unexpectedly oversleep till ten on a Tuesday – use that moment as a bell of awareness to send vibrations of self-accountability through your bones. Instead of smashing your head into the maple bedpost telling yourself how much of a worthless, lazy excuse for an entrepreneur you are, brainstorm how you might be able to recoup that missed time later in the day or week. Could you have a working lunch? Could you read while you exercise? Could you catch up after dinner instead of watching the three-hour finale of “So You Think You Can Dance?” Look. Don’t be so hard on yourself. It happens. Will you be kind to yourself when you fall short?

6.      You are the result of yourself. That’s the thorny, self-confrontational reality of self-employment: If you don’t do what you told yourself you were going to do, the only person around to notice, is you. Which means there’s nobody to blame. Which means the onus is, was, and always will be, on you. Because even if you work alone, even if you spend every day sitting in your living room wearing your pajamas, you’re always in a relationship with yourself. You still have to sleep with who you are, every night.  Don’t create a reputation for unreliability. As Sir Josiah Stamp once wrote, “It is easy to dodge our responsibilities, but we cannot dodge the consequences of dodging our responsibilities.” Ultimately, assuming success is somebody else’s fault is the hallmark of an immature mind. And immaturity pollutes practically all behavior. Never forget that you are sole source of your own job security. Have you allowed yourself to fully and confidently face your own responsibility for your career?

REMEMBER: The long-term survivability of your business is dependent on your ability to kick your own ass.

Yes, laziness becomes extremely attractive when you know the masses will never know the difference.

But as an entrepreneur, holding your own feet to the fire is part of the job description.

So, stay committed to being committed.

Because sometimes, you have to administer the medicine to yourself, no matter how bad it tastes.

LET ME ASK YA THIS…
Are you willing to open wide and swallow the syrup of self-accountability?
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Scott Ginsberg is the World Record Holder of Wearing Nametags. He's the author of thirteen books, an award-winning blogger, professional speaker and creator of NametagTV.com. He specializes in approachability, identity and execution, and for more info about books, speaking engagements, strategic planning crusades or to rent Scott's brain for a one-on-one session, email scott@hellomynameisscott.com.